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Harris-Teeter Grocery Stores Complaint - Unacceptable - on-line shopping
Harris-Teeter Grocery Stores Complaint

Harris-Teeter Grocery Stores Complaint


Unacceptable - on-line shopping

I have tried to use the Express Lane 4 times. Each time there has been something incorrect (e.g., honeydew melon rather than cantaloupe) but all within the realm of reason but with a noticeable downward trend. Today 2 of the packages of meat were past the sell-by date. Three were at the sell-by date. When I complained, there was no apology, only a "we're busy. we'll call you later." Unacceptable.

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dankserene says: (9 years ago)
I think you all are missing the point. Harris Teeters offers the option of shopping ONLINE. The expectation is there is an associate dedicated to shopping for you and all you have to do is pull up and the load the groceries in the car. So to NCBO your comment is out of place. I will say to LISA, I've found that it makes a difference to bag up any items that are incorrect, and take them back to the store in person. At that time you can make a suitable request to compensate for the personal shoppers lack of attention to detail. Hard to deny you when you're waving brown meat in their face.

williambradford says: (9 years ago)
here's an idea, quit going there if you hate it so much. stop with the bitching

osolom01 says: (9 years ago)
I entirely agree with NCBO. Having used the machines many many times I can tell you they are clearly marked and that is policy on meat and produce. If you can't figure out the machines wait in line. If you are too impatient find another store to go to.

NCBO says: (9 years ago)
Lisa, I do not for 1 second believe that no one took the time at HT to listen and correct your complaints!!! HT would have doubled your money back on those meats and PRODUCE had you went to the customer service desk the next time you were in the store...WITH OR WITHOUT a reciepts. 2ndly, if you cant use self checkout..go through the lines and WAIT until its your turn. If you had one melon and it rang up another melon, at self checkout it is your faul and your fault alone. There are 2 simple ways to ring your produce at self checkout. 1 is by hitting the produce button on the screen and selecting the appropriate item. The other is to have common sense and look for the PLU # on the PLU scroll ATTACHED directley to the top of the self checkout screen! Dont complain when you go through self checkout, dont know what you are doing and screw up your own order. There is a cashier at the station or within earshot to take care of any problems.

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